1. Overview
Thank you for purchasing from Kids Learning. We provide digital educational products such as learning kits, worksheets, activity books and PDF learning materials.
Because our products are digital and can be accessed or downloaded after purchase, all sales are generally considered final.
2. Cancellation Policy
Orders for digital products cannot normally be cancelled once the payment has been successfully completed.
If you have made a payment but have not yet received access to your purchased product due to a technical issue, please contact us as soon as possible.
3. Refund Eligibility
Refunds are generally not provided for digital products after successful delivery or access.
However, we may review refund requests in the following situations:
- Payment was successfully completed but the purchased product was not delivered due to a technical problem.
- The same order was accidentally charged more than once.
- A technical issue on our side prevents reasonable access to the purchased product.
- Another refund situation is required by applicable law.
Refund requests based only on a change of mind, accidental purchase, or dissatisfaction after downloading/accessing the digital product may not be eligible for a refund.
4. Duplicate Payments
If you believe you have been charged more than once for the same product, please contact us with the transaction details. After verification, an eligible duplicate payment may be refunded.
5. Payment Failure
If a payment fails or is cancelled before successful completion, no product will be delivered.
If your bank or payment provider has deducted money but the payment status does not show as successful, please contact us. We will check the transaction status and assist you.
6. Refund Processing
If a refund is approved, it will normally be processed through the applicable payment method or payment gateway.
The time taken for the refunded amount to appear in your account may depend on your bank, card issuer, UPI provider, or payment service provider.
7. How to Request a Refund
To request assistance regarding a payment or refund, contact us at:
Email: brahmastra440@gmail.com
Please include your name, email address used for the purchase, product name, payment/transaction ID, and a brief description of the issue.
8. Unauthorized Transactions
If you believe a transaction was made without your authorization, please contact us immediately and also contact your bank or payment provider where appropriate.
9. Changes to This Policy
We may update this Refund & Cancellation Policy from time to time. Any changes will be published on this page with an updated "Last updated" date.
10. Contact Us
If you have questions regarding refunds, cancellations, payments or product access, please contact:
Kids Learning
Email:
brahmastra440@gmail.com